Shipping policy

SHIPPING POLICY

GlowHavenLighting currently ships to Canada, the United States, Australia and New Zealand.

ORDER PROCESSING

Orders generally require 2–5 business days to process before shipment. Processing time is separate from delivery time.

Orders placed on weekends or public holidays begin processing on the next business day. During holidays, promotional periods or unusually high order volumes, processing may take longer.

DELIVERY ESTIMATES

Estimated delivery times after dispatch are:

Canada: 7–20 business days
United States: 7–20 business days
Australia: 8–25 business days
New Zealand: 8–25 business days

These estimates are provided for guidance and are not guaranteed. Customs processing, severe weather, carrier disruptions, remote delivery locations and other circumstances outside our control may cause delays.

SHIPPING COSTS

Available shipping methods and charges are displayed during checkout before payment is completed.

Free standard shipping may be available on qualifying orders that meet the purchase threshold displayed at checkout.

ORDER TRACKING

When tracking is available, you will receive a shipping-confirmation email containing your tracking information.

Tracking information may require several business days to update after shipment. If tracking has not updated after five business days, contact us at support@glowhavenlighting.com.

MULTIPLE PACKAGES

Products in the same order may be stored or fulfilled from different facilities. As a result, an order may arrive in more than one package and at different times.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

ADDRESS CHANGES

Customers are responsible for providing a complete and accurate shipping address.

If you need to correct an address, contact us as soon as possible at support@glowhavenlighting.com. We will try to accommodate the request, but we cannot guarantee changes after processing or shipment has begun.

GlowHavenLighting is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer. Additional shipping costs may apply if an order must be resent.

CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.

Unless expressly stated during checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility. Customs processing may also affect delivery times.

DELIVERY ISSUES

If tracking shows that your package was delivered but you cannot locate it, please:

  • Check the delivery location and surrounding area

  • Ask household members or neighbours

  • Check for a delivery notice

  • Contact the shipping carrier using the tracking number

If the package is still missing, contact us at support@glowhavenlighting.com and include your order number.

DAMAGED PACKAGES OR INCORRECT ITEMS

Inspect your order when it arrives. If a product is damaged, defective or different from what you ordered, contact us promptly at support@glowhavenlighting.com.

Include your order number and clear photographs or video of the product, packaging and shipping label so we can review the issue.

RETURNED OR REFUSED PACKAGES

Packages returned because of an incorrect address, failed delivery attempt, refusal or failure to collect may require an additional shipping payment before they can be resent.

Any refund for a returned package will be handled according to our Return and Refund Policy.

ORDER CANCELLATIONS

Contact us as soon as possible if you need to cancel an order. We will try to accommodate your request, but cancellation cannot be guaranteed after processing or shipment has begun.

CONTACT

For shipping questions, contact:

GlowHavenLighting
support@glowhavenlighting.com
https://glowhavenlighting.com