Refund policy
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.
RETURN ELIGIBILITY
To qualify for a return, the item must be in the same condition in which it was received, unused, with all included components, accessories and original packaging. You will also need your receipt or other proof of purchase.
To request a return, contact us at support@glowhavenlighting.com and include your order number and reason for the return.
If your return is accepted, we will provide return instructions and the approved return address. Items returned without prior authorization will not be accepted.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives. Contact us promptly if an item is damaged, defective or different from what you ordered.
Include your order number and clear photographs or video showing the issue. We will review the information and work with you to provide an appropriate resolution.
RETURN SHIPPING
Customers are responsible for return-shipping costs when returning an unwanted item or an item ordered incorrectly.
If we confirm that an item arrived damaged, defective or incorrect, GlowHavenLighting will provide return instructions and cover the reasonable return-shipping cost when a return is required.
Original shipping charges are non-refundable unless the order arrived damaged, defective or incorrect.
NON-RETURNABLE ITEMS
We cannot accept returns for:
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Items returned more than 30 days after delivery
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Items that have been installed, used, altered or damaged after delivery
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Items missing original packaging, components or accessories
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Gift cards
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Clearance or final-sale items clearly identified as final sale before purchase
Please contact us if you have questions about whether your item qualifies for a return.
CANCELLATIONS AND ORDER CHANGES
Contact us as soon as possible if you need to cancel or change an order. We will try to accommodate your request, but we cannot guarantee changes or cancellations after an order has entered processing or been shipped.
EXCHANGES
The fastest way to obtain a different product or variant is to request a return for the original item. Once the return is approved, you may place a separate order for the replacement.
REFUNDS
We will notify you after receiving and inspecting your return. If approved, the refund will be issued to the original payment method within 10 business days.
Your bank or card provider may require additional time to process and display the refund. If more than 15 business days have passed since we approved your refund, contact us at support@glowhavenlighting.com.
CONSUMER RIGHTS
Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded under the consumer-protection laws applicable to your purchase.
CONTACT
For return or refund questions, contact: